Demo Data not Importing

Besa Theme
#1

I Downloaded Besa from Element page but the theme does not import demo data as this error always occur https://prnt.sc/tsajy5
I have purchased 3 themes but This one I cant even import data before I get to Purchase a real copy

#2

Hello,

Please send the ticker here: https://tickets.thembay.com/

Our Support Team will help you.