Installation of Urna on new host

#1

Hello I bought urna some time ago. my new host had a problem so I had to leave it. when I arrive at the new one, I cannot install the urna theme. here is the error that appears:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. how do I do?

#2

Hi @brell_sanwouo

Please send the ticker here: https://tickets.thembay.com/

Our Support Team will help you.